Frequently asked questions
How soon must I cancel my appoinment?
You must cancel your appointment within 24 hours of your scheduled appointment date and time.
Do I need to provide any of the cleaning products/materials or equiptment?
No. Not unless you have some specific products or equipment you want us to use.
Do your wash windows?
We just wash the windows from inside of the house.
If I do not cancel my appointment within 24 hours will there be a charge?
Yes there will be a fee of 1/2 of the total cost for the service(s) scheduled.
Who will be cleaning my home?
A regularly assigned team of Pretty in Pink Maids will clean your home. All employees are uniformed and trained. Our Cleaning Professionals will not eat, drink, smoke or use any appliances while inside your home.
All Pretty in Pink Maids team members are backed by our guarantee which promises that if (even after all of that) there is ever an area of concern, we willl fix it promptly. Plus, you'll have the ability to rate each cleaning and your team's performance through our Client Card satisfaction or by contacting us (email, text or phone). In short, every member of our staff is dedicated to satisfying your cleaning needs and earning your praise.
How will our relationship work?
We know we must earn your trust and approval each time we visit your home. That is why Pretty in Pink Maids does not ask you to sign a contract. We depend on open communication and your honest evaluation of our service. We appreciate you letting us know how we can serve you better!
What time will Pretty in Pink Maids be at my home?
Our normal workdays are Monday through Friday from 8:00 am to 5:00 pm. We make every effort to meet your needs, so if you have any emergency cleaning needed we are glad to work for you at no addition charge.
What do I have to do before the cleaning?
So the time we spend in your home can be as efficient as possible, we ask that you pick up all clothing, toys and any clutter on the floors, that way we can focus exclusively on the cleaning.
What if something is damaged during the cleaning? Are my valuables safe?
We treat your home with complete care and respect. However, if damage or breakage occurs while we are cleaning, Pretty in Pink Maids will make every effort to repair or if necessary, replace the item.
If you have any special valuables, heirlooms or irreplaceable items, please put them away or instruct us not to touch them. A closed door or drawer is your signal to us that you do not want that area to be cleaned
How do I pay for the service?
You may pay by cash, check payable to Fernanda Sullivan, Venmo (@FernandaSullivan), Applepay (email@example.com), credit card (we also can keep your CC info in file).
How do I know I can trust your staff?
To help maintain our high quality standards and your security, Pretty in Pink Maids screens our applicants and hires only the best candidates. We conduct background checks.
Also, the owner of Pretty In Pink Maids personally ensures that all housekeepers are competent, courteous, and trustworthy.
Do I need to be home when Pretty in Pink Maids comes?
This is your option. The large majority of our clients prefer NOT to be home when we clean. Some clients let us in before they leave for work and show us how to let ourselves out.
You may give us a key to be safely stored or give us a door code. Only the owner and/or production manager can access the client key. Maids are driven by the manager to your home for every cleaning appointment. The keys are stored in the safe by the owner and/or manager after they leave your house each evening. These keys are returned to the key safe until the next cleaning appointment.
How does Pretty In Pink Maids come up with it’s pricing?
Each home is different. There are several factors that determine pricing, such as square footage, time, pets, children, etc. A significant factor in price is how often we clean your home. If it is a weekly job, then the price could be less than a monthly job because homes tend to get dirty over a long period of time. We recommend having your home cleaned at least twice a month, possibly weekly, depending on the complexity of your home.
What about commercial pricing?
A: Commercial pricing is a totally different price structure. But, it still comes down to complexity of the job, frequency of the cleanings, and the total time it takes to get the job done .
Will All Visits Cost the Same Amount?
Once this initial visit has occurred, your home’s cleanliness can be easily maintained with our regular visit cleaning tasks. Regular visits are charged as a flat fee. You will receive an estimate for both the initial cleaning and the regular cleanings up front. Once the initial house cleaning has been completed, we will confirm your regular cleaning price.
Do you guarantee a day and time for my cleaning appointment?
Pretty in Pink Maids ordinarily guarantee a specific day for your cleaning, doing our best to be there at your desired time. If you need a specific time guarantee, feel free to discuss this with us. Within reason, we will do our best to reach a mutually agreeable solution.
What if I need to reschedule a cleaning?
Simply call us prior to your cleaning day. We really appreciate a minimum 48-hour notice to reschedule your cleaning.
Unlike the airlines, we do not overbook our schedule. So, if you need to reschedule a cleaning without proper notice, we will not have enough opportunity to fill the schedule with another client.
We have a cancellation fee and will assess the fee if necessary, although we want to help you avoid incurring these fees!
What if I accidentally lock Pretty in Pink Maids out on my cleaning day?
Just as with Rescheduling fees, if you lock the team out on cleaning day, you will likely be assessed a lock-out fee. Please be sure you understand Pretty in Pink Maids lock-out fees. We want to help you avoid incurring these additional fees!
Most of our clients either provide us a key or hide one on the premises on cleaning day.
What should I do about my security/alarm system on cleaning day?
If you have a security system, please make necessary arrangements to give your Pretty in Pink Maids team access to your home on your scheduled day. Some clients establish a guest or temporary code for Pretty in Pink Maids.
What should I do with my pets during the cleaning?
Please advise us if you have pets and provide any information regarding your pets that would be helpful for us to know. Though not a requirement, we prefer pets to be restricted from the areas we clean, to allow us to clean your home better and more efficiently.
What about holidays or changing a scheduled cleaning visit?
If you don’t reschedule a cleaning within 48 hours of your appointment, we won’t have enough time to schedule another client, so cancellations not made within 2 business days result in a cancellation fee of $50.
Cancelations on the same day of service or if the cleaning team is locked out of the property, you will be charged 50% of the service.
We want to help you avoid these additional fees!
Most of our clients either provide us a key or hide one on the premises on the cleaning day.
We send a “Cleaning Reminder” email 4 days before each cleaning, so you have enough time to let us know if you need to reschedule, skip, or cancel.
We always try to keep our clients happy! If you are not 100% pleased with your cleaning, please don’t hesitate to let us know and we’ll come back immediately to correct our mistake. Please notify us ASAP! (Within 24 hours.)
We truly appreciate your business.