FAQ

Cancellation Policy

Cancellation Fee:

 

If you don’t reschedule a cleaning within 48 hours of your appointment, we won’t have enough time to schedule another client, so cancellations not made within 2 business days result in a  cancellation fee of $50. 

Cancelations on the same day of service or if the cleaning team is locked out of the property, you will be charged 50% of the service. 

We want to help you avoid these additional fees! 

Most of our clients either provide us a key or hide one on the premises on the cleaning day.

 

Cleaning Reminder:

 

We send a “Cleaning Reminder” email 4 days before each cleaning, so you have enough time to let us know if you need to reschedule, skip, or cancel. 

Satisfaction Guarantee

Our Promise:

 

We always try to keep our clients happy! If you are not 100% pleased with your cleaning, please don’t hesitate to let us know and we’ll come back immediately to correct our mistake. Please notify us ASAP! (Within 24 hours.)

We truly appreciate your business.

Thank you.