FAQ

Cancellation Policy

Cancellation Fee:

If you don’t reschedule a cleaning within 48 hours of your appointment, we won’t have enough time to schedule another client, so cancellations not made within 2 business days result in a  cancellation fee of $50. 

Cancelations on the same day of service or if the cleaning team is locked out of the property, you will be charged 50% of the service. 

We want to help you avoid these additional fees! 

Most of our clients either provide us a key or hide one on the premises on the cleaning day.

Cleaning Reminder:

We send a “Cleaning Reminder” email 4 days before each cleaning, so you have enough time to let us know if you need to reschedule, skip, or cancel.