Question 1

How soon must I cancel my appoinment?

Accepted Answer

You must cancel your appointment within 24 hours of your scheduled appointment date and time.

Question 2

Do I need to provide any of the cleaning products/materials or equiptment?

Accepted Answer

No.  Not unless you have some specific products or equipment you want us to use.

Question 3

Do your wash windows?

Accepted Answer

We just wash the windows from inside of the house.

Question 4

If I do not cancel my appointment within 24 hours will there be a charge?

Accepted Answer

Yes there will be a fee of 1/2 of the total cost for the service(s) scheduled.

Question 5

Who will be cleaning my home?

Accepted Answer

A regularly assigned team of Pretty in Pink Maids will clean your home. All employees are uniformed and trained. Our Cleaning Professionals will not eat, drink, smoke or use any appliances while inside your home.
All Pretty in Pink Maids team members are backed by our guarantee which promises that if (even after all of that) there is ever an area of concern, we willl fix it promptly. Plus, you'll have the ability to rate each cleaning and your team's performance through our Client Card satisfaction or by contacting us (email, text or phone). In short, every member of our staff is dedicated to satisfying your cleaning needs and earning your praise.

Question 6

How will our relationship work?

Accepted Answer

We know we must earn your trust and approval each time we visit your home. That is why Pretty in Pink Maids does not ask you to sign a contract. We depend on open communication and your honest evaluation of our service. We appreciate you letting us know how we can serve you better!

Question 7

What time will Pretty in Pink Maids be at my home?

Accepted Answer

Our normal workdays are Monday through Friday from 8:00 am to 5:00 pm. We make every effort to meet your needs, so if you have any emergency cleaning needed we are glad to work for you at no addition charge.

Question 8

What do I have to do before the cleaning?

Accepted Answer

So the time we spend in your home can be as efficient as possible, we ask that you pick up all clothing, toys and any clutter on the floors, that way we can focus exclusively on the cleaning.

Question 9

What if something is damaged during the cleaning? Are my valuables safe?

Accepted Answer

We treat your home with complete care and respect. However, if damage or breakage occurs while we are cleaning, Pretty in Pink Maids will make every effort to repair or if necessary, replace the item.
If you have any special valuables, heirlooms or irreplaceable items, please put them away or instruct us not to touch them. A closed door or drawer is your signal to us that you do not want that area to be cleaned

Question 10

How do I know I can trust your staff?

Accepted Answer

To help maintain our high quality standards and your security, Pretty in Pink Maids screens our applicants and hires only the best candidates. We conduct background checks.
Also, the owner of Pretty In Pink Maids personally ensures that all housekeepers are competent, courteous, and trustworthy.

Question 11

Do I need to be home when Pretty in Pink Maids comes?

Accepted Answer

This is your option. The large majority of our clients prefer NOT to be home when we clean. Some clients let us in before they leave for work and show us how to let ourselves out.
You may give us a key to be safely stored or give us a door code. Only the owner and/or production manager can access the client key. Maids are driven by the manager to your home for every cleaning appointment. The keys are stored in the safe by the owner and/or manager after they leave your house each evening. These keys are returned to the key safe until the next cleaning appointment.

Question 12

How do I pay for the service?

Accepted Answer

You may pay by cash, check payable to Fernanda Sullivan, Venmo (@FernandaSullivan), Applepay (pipmaids1@gmail.com), credit card (we also can keep your CC info in file). 
 
Payment is due at time of service. If you do not intend to be at home at time of service you may choose to either leave cash or a check on the kitchen counter the morning of your cleaning. A fee will be assessed for all returned checks.

Question 13

How does Pretty In Pink Maids come up with it’s pricing?

Accepted Answer

Each home is different.  There are several factors that determine pricing, such as square footage, time, pets, children, etc. A significant factor in price is how often we clean your home.  If it is a weekly job, then the price could be less than a monthly job because homes tend to get dirty over a long period of time. We recommend having your home cleaned at least twice a month, possibly weekly, depending on the complexity of your home.

Question 14

What about commercial pricing?

Accepted Answer

A: Commercial pricing is a totally different price structure. But, it still comes down to complexity of the job, frequency of the cleanings, and the total time it takes to get the job done .

Question 15

Will All Visits Cost the Same Amount?

Accepted Answer

The first visit usually costs more than subsequent visits. Generally, it takes additional cleaning tasks to get the home up to Pretty in Pink Maids standards. Your estimate for this visit will be expressed as a cost range.

Once this initial visit has occurred, your home’s cleanliness can be easily maintained with our regular visit cleaning tasks. Regular visits are charged as a flat fee. You will receive an estimate for both the initial cleaning and the regular cleanings up front. Once the initial house cleaning has been completed, we will confirm your regular cleaning price. 
 
Every house is unique, and every cleaning fee is individually based. Things that will affect the amount of your house cleaning estimate include the size of your home, number of residents, number of pets, number of bathrooms, how often you want us to clean, etc. We have a standardized formula for calculating each individual cleaning estimate in a uniform way. If you would like to see the information gathered to estimate your house cleaning fees, simply text or call us for a Free In-Home estimate or check our estimate rates so you can have an idea of prices.

Question 16

Do you guarantee a day and time for my cleaning appointment?

Accepted Answer

Pretty in Pink Maids ordinarily guarantee a specific day for your cleaning, doing our best to be there at your desired time. If you need a specific time guarantee, feel free to discuss this with us. Within reason, we will do our best to reach a mutually agreeable solution.

Question 17

What if I need to reschedule a cleaning?

Accepted Answer

Simply call us prior to your cleaning day. We really appreciate a minimum 48-hour notice to reschedule your cleaning.
Unlike the airlines, we do not overbook our schedule. So, if you need to reschedule a cleaning without proper notice, we will not have enough opportunity to fill the schedule with another client. 
We have a cancellation fee and will assess the fee if necessary, although we want to help you avoid incurring these fees!

Question 18

What if I accidentally lock Pretty in Pink Maids out on my cleaning day?

Accepted Answer

Just as with Rescheduling fees, if you lock the team out on cleaning day, you will likely be assessed a lock-out fee. Please be sure you understand Pretty in Pink Maids lock-out fees. We want to help you avoid incurring these additional fees! 
Most of our clients either provide us a key or hide one on the premises on cleaning day.

Question 19

What should I do about my security/alarm system on cleaning day?

Accepted Answer

If you have a security system, please make necessary arrangements to give your Pretty in Pink Maids team access to your home on your scheduled day. Some clients establish a guest or temporary code for Pretty in Pink Maids.

Question 20

What should I do with my pets during the cleaning?

Accepted Answer

Please advise us if you have pets and provide any information regarding your pets that would be helpful for us to know. Though not a requirement, we prefer pets to be restricted from the areas we clean, to allow us to clean your home better and more efficiently.

Question 21

What about holidays or changing a scheduled cleaning visit?

Accepted Answer

Enter your answer here

FAQ